Refund policy

Refund & Return Policy

Last Updated: April 2026

At [ Alignix™], we want you to be satisfied with your purchase. This Refund & Return Policy outlines the conditions under which returns, refunds, and exchanges are accepted.

1. Eligibility for Returns

You may be eligible for a return if:

  • The item is damaged, defective, or incorrect upon delivery
  • The item is unused, in its original packaging, and in resellable condition
  • The return request is made within 30 days of delivery

2. Non-Returnable Items

We do not accept returns for:

  • Used or worn products
  • Items damaged after delivery due to misuse
  • Products without original packaging
  • Final sale or clearance items (if applicable)

3. Return Process

To initiate a return:

  1. Contact us at [shopalignix@gmail.com]
  2. Provide your order number and clear photos of the product
  3. Our team will review your request within 3–5 business days
  4. If approved, we will provide return instructions

4. Refund Policy

Once your return is received and inspected:

  • Approved refunds will be processed within 10 business days
  • Refunds will be issued to the original payment method
  • Shipping fees (if any) are non-refundable

5. Replacement Policy

We offer free replacements if:

  • The product arrives damaged
  • The wrong item was delivered

Replacements are subject to product availability.

6. Order Cancellation

  • Orders can be cancelled within 12 hours of placing the order
  • After this period, cancellation may not be possible as the order may already be processed

7. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your bank or payment provider
  • If the issue persists, contact us at [shopalignix@gmail.com]

8. Contact Us

For any questions regarding returns or refunds, contact us:

📧 Email: [shopalignix@gmail.com]
🌐 Website: [https://alignevent.myshopify.com/]

We reserve the right to update this policy at any time without prior notice.